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If you require bed linen suitable for allergy sufferers, please let our reception team know.
We will do our best to have your room ready as early as possible. At the latest, your room will be ready from 3:00 pm.
On the day of departure, we kindly ask you to vacate your room by 11:00 am. If you would like to spend the rest of the day enjoying Fulpmes, you are welcome to leave your luggage at reception. A shower and changing facility is available in our wellness area.
If you would like to stay in your room longer on the day of departure and would like a late check-out, this may be possible by prior arrangement with reception, subject to availability.
If you need a doctor, please contact reception or our local GP, Dr. Somavilla, directly:
+43 (0)5225 62257
A pharmacy is located in the village:
Waldrasterstraße 12
Tel. +43 (0) 5225 62070
In an emergency:
Fire Brigade: 122 | Police: 133 | Ambulance: 144 | European Emergency Number: 112
We are happy to provide a baby cot free of charge.
Bathrobes and towels for use in the sauna are provided in your room. Slippers are also available.
From an afternoon coffee to après-ski drinks, aperitifs or a nightcap – our bar has something for everyone.
Bar purchases can conveniently be charged to your room or paid for in cash. To avoid any later discrepancies, we kindly ask you to sign your receipts immediately after your purchase.
The bicycle room (ski room in winter) is located in the right-hand garage, immediately after the garage door on the right. You can open the door with your room key card.
Please remember to close the door again when leaving the room.
If you would like to rent an e-bike, we will be happy to help. Please contact reception for further information.
Our garden features a natural pond with a waterfall and areas where you can relax. Swimming is not permitted. Use of the pond area is at your own risk.
In winter, when the pond is frozen, please do not walk on the ice under any circumstances. Danger of falling through the ice!
Flowers are the most beautiful language in the world. You are welcome to let reception know about your flower wishes, or order them yourself.
Gartenbau-Floristik Tauderer
Industriegebiet 15A, 6166 Fulpmes
Tel. +43 (0)5225 62673
Weekend orders should be placed by Friday.
In the event of a fire, please contact reception immediately (Tel. 9) and follow the escape route plan displayed on your room door.
Fire extinguishers are located on every floor. Our hotel is also equipped with a modern fire alarm system with an audible alarm and an evacuation plan.
In the event of a fire, please do not use the lift. Use the emergency exits and follow the instructions of the responsible safety personnel.
Please see Arrival & Departure.
The nearest bus stop is in the centre of Fulpmes (by the Hypo Bank).
Travel is free of charge with the Stubai Super Card or Guest Card.
Please ask reception for the current timetable.
In an emergency, please contact reception directly (Tel. 9) or call:
+43 664 166 34 24
If you plan to have dinner outside the hotel on any evening, please let reception know by 12:00 noon if possible. This helps our kitchen team plan accordingly.
For guests who have booked accommodation with breakfast only, our five-course dinner menu can be booked additionally for €32 per adult and €16 per child under 15.
The menu includes salad buffet, starter, soup, main course, dessert, and a cheese and fruit platter from the buffet.
USA +1 | Luxembourg +352
Belgium +32 | Netherlands +31
Denmark +45 | Norway +47
Germany +49 | Portugal +351
Finland +358 | Sweden +34
France +33 | Switzerland +41
Greece +30 | Spain +34
Great Britain +44 | Turkey +90
Italy +39 | Hungary +36
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Reception: 7:00 am – 10:30 pm
Hotel Bar: 10:00 am – 11:00 pm
Breakfast: 7:30 am – 10:00 am
Afternoon Snack: 3:00 pm – 5:00 pm
Dinner: 6:30 pm – 9:00 pm
Swimming Pool: 7:00 am – 10:00 pm
Sauna Area: 4:00 pm – 9:00 pm
Indoor Play Area: 7:00 am – 10:00 pm
Please see Fire.
Please see Blumen / Flowers.
The StuBay leisure centre in Telfes features an adventure swimming pool with various slides, sports pools and children's pools.
With more than 5,000 square metres of facilities, it offers ideal conditions for both children and adults to enjoy a refreshing and fun-filled day.
StuBay Freizeitcenter
Landesstraße 1, 6165 Telfes
A selection of board games is available in our library in the bar area.
Free parking spaces are available in both of our garages and in front of the hotel.
Please note the maximum entrance height of 1.80 m in the right-hand garage and observe the parking markings. Please also remember to take the height of your roof rack into account.
We are happy to assist you with loading and unloading your luggage.
A luggage trolley is available in the first garage on the right. The lift takes you and your luggage directly from the garage to the desired floor and back.
After loading or unloading, please leave the arrival and departure area free for other hotel guests.
Thank you!
If you have plans in the Stubai Valley on your day of departure, we are happy to store your luggage for you at reception.
Our hotel is centrally heated.
In winter, we kindly ask you not to leave your windows tilted open, but instead to ventilate your room briefly and thoroughly.
If your room is too cold or too warm, please let reception know so that we can adjust the central heating accordingly.
The main entrance door is locked from 11:00 pm to 7:00 am. You can enter the hotel at any time using your key card. The card reader is located to the right of the door.
To leave the hotel after 11:00 pm and to open the automatic sliding door from inside, please use the switch located to the left of the door.
Our hotel is dog-friendly and we are happy to welcome your four-legged friends.
Please note that access for pets to the restaurant and wellness area is restricted.
Please hang the “DOG IN ROOM!” sign on your door handle.
The pet surcharge is €15 per night. We reserve the right to charge for any damage caused by your dog.
Free Wi-Fi is available throughout the hotel.
Network: SporthotelCristall
Password: HotelCristall
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At check-in, you will receive a key card for your room door. It also gives you access to the hotel entrance, bicycle/ski room and fitness room.
Once you are in your room, please place the card in the Main Switch next to the room door.
On the day of departure, please return your key card to reception.
Our children's playroom is open daily from 7:00 am to 10:00 pm.
We kindly ask parents to ensure that the playroom is left in the same condition in which it was found.
Use of the playroom is at your own risk. Parents are responsible for their children.
Please see Laundry.
Landeskrankenhaus Hall in Hall in Tirol is approximately 25 km away.
Dr. Somavilla in Fulpmes also has an X-ray facility.
A guest laundry is available at the hotel and is open daily from 8:00 am to 8:00 pm.
The laundry is equipped with a washing machine, tumble dryer, iron and ironing board.
The cost is €6 per washing cycle, including detergent and fabric softener.
Please register at reception.
Please see the relevant information under Guest Luggage and Hotel Entrance.
Please note that taking food and drinks from the breakfast buffet is not permitted.
For your hikes and excursions, we are happy to prepare either a large lunch package (€8) or a small lunch package (€6).
Please order your lunch package in good time at reception or with one of our service staff.
Our 250-square-metre lobby features a bar, library and reading corner, with an open fireplace as its centrepiece. We hope you enjoy spending some relaxing time here.
Please contact reception if you have lost or found an item.
We are happy to arrange massage treatments for you.
Our experienced massage therapists will pamper you with soothing, regenerating and relaxing treatments.
Please make an appointment at reception.
Heimatmuseum
The Heimatmuseum is located in the 500-year-old Platzwirt House in the centre of Fulpmes and features numerous historically valuable nativity scenes.
The collection includes nativity scenes by old masters, artists' creations, works by local nativity enthusiasts, the famous “Gucklock” nativity scenes, a walk-through nativity scene and a church nativity labyrinth.
Blacksmith Museum (Schmiedemuseum)
The Blacksmith Museum is one of the cultural highlights of the Stubai Valley.
Iron ore was mined in the Schlick 2000 area, a small high valley, as far back as the 16th century. Numerous blacksmiths subsequently established themselves in the area, and their products became known beyond the Stubai Valley.
The museum, located in the Riedlhaus, documents the development of blacksmithing and displays original tools from the 19th century, historical documents and examples of blacksmith craftsmanship.
Highlights include the old Riedl forge with a grinding machine dating from 1812 and a blacksmith's hammer from 1836.
Daily newspapers are available to borrow at reception.
All our rooms are non-smoking, and the entire hotel is a non-smoking hotel.
Please use the balconies or terrace if you wish to smoke. On the ground floor, our smokers' lounge, the Alm, is available.
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Free parking spaces are available in both of our garages and in front of the hotel.
Please note the maximum entrance height of 1.80 m and observe the parking markings.
Please see Doctor | Pharmacy.
You are welcome to leave your stamped postcards and letters at reception or place them in the mailbox to the right of reception.
The mailbox is emptied daily on weekdays.
If you would like to have a parcel delivered directly to the hotel, please inform us in advance.
Our reception team is available daily from 7:00 am to 10:30 pm.
You can reach reception internally by dialling 9 or at:
+43 5225 63424
Dinner is served in our restaurant from 6:30 pm.
Please contact our restaurant staff so that we can accompany you to your table.
You are welcome to help yourself to the salad buffet. The starter is served by our team, and there are always two soups to choose from. Dessert is also served by our service staff.
To finish, you can enjoy a selection of cheese and fruit from the buffet.
Our restaurant closes at 9:00 pm, so please arrive in good time.
We kindly ask you to choose your main course from the three available options during breakfast.
We place great importance on using high-quality regional and seasonal ingredients to prepare our specialities, offering you a cuisine that combines traditional and international influences.
Drinks purchased in the restaurant can conveniently be charged to your room or paid for in cash.
To avoid any later discrepancies, we kindly ask you to sign your receipts immediately after your purchase.
Daily room cleaning and towel/linen changes are carried out only upon request.
If you would like your room cleaned, please hang the “PLEASE CLEAN MY ROOM!” sign on your door before 12:00 noon.
If you require fresh towels, please also hang the sign on your door and place the used towels on the bathroom floor.
If our housekeeping staff do not see the “PLEASE CLEAN MY ROOM!” sign on your door handle, they will not enter your room.
We are happy to accept reservations for your next stay at our hotel.
Information and booking materials regarding our various offers are available at reception.
All our rooms are equipped with a safe and operating instructions.
Use of the safe is free of charge.
If the safe is not working properly or you need assistance, please contact reception.
Please remember to leave the safe open when you check out.
For calls from one room to another, simply dial the desired room number.
Incoming calls can reach you directly in your room at:
+43 (0) 5225 63424 + your three-digit room number.
Outgoing calls cannot be made from the room telephone. Please use the reception telephone instead.
Reception can be reached by dialling 9.
The saunas, steam bath and infrared cabin are located on the lower ground floor of the wellness area and are open from 4:00 pm to 9:00 pm.
Children under 15 years of age are not permitted to enter the sauna area.
A shoe cleaning machine is located in the staircase between the ground floor and lower ground floor.
Please switch the machine off after use, as it does not switch off automatically.
Planning an excursion?
Our reception team will be happy to provide information about local sights and excursion opportunities.
Detailed brochures and information material are also available at reception.
At reception, you can conveniently purchase your Stubai Super Ski Pass and ski pass for Schlick 2000 on the evening before your first day of skiing.
Please ask reception for further information.
Further information and piste maps are available at reception.
The ski room (bicycle room in summer) is located in the right-hand garage, immediately after the garage door on the right.
You can open the door with your room key card.
Each room has its own storage compartment corresponding to its room number.
Please remember to close the door again when leaving.
Our hotel ski shuttle runs daily between 8:30 am and 11:30 am to Schlick 2000.
The return journey is between 3:00 pm and 4:30 pm.
Outside these times, our private transfer service is available for €10 per journey.
A thrilling experience for young and old alike is a ride on the steepest alpine roller coaster, the Miederer Summer Toboggan Run.
With a vertical drop of 640 m and a length of 2.8 km, speeds of up to 42 km/h can be reached.
With the Stubai Super Card, you can enjoy one free ride per week.
The Stubai Super Card is already included in the room rate for all our guests.
In summer, the Stubai Super Card includes numerous benefits throughout the Stubai Valley, including the use of mountain lifts and one ride on the summer toboggan run per week, among many other services.
Please ask reception for further information.
Our swimming pool, with a water temperature of approximately 28°C and dimensions of approximately 10 × 6 m, is located on the ground floor.
It is open daily from 7:00 am to 10:00 pm.
Out of consideration for other hotel guests, we kindly ask you to keep noise levels appropriate throughout the swimming pool and wellness area.
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We are happy to arrange a taxi for you.
Taxi Siggi (Fulpmes): +43 (0) 664 3463938
Taxi Schöpf: +43 (0) 664 3116484
Taxi Schwab (Neustift): +43 (0) 664 2877000
Further information is available at reception.
For calls from one room to another, simply dial the desired room number.
For incoming calls, you can be reached directly in your room at +43 (0) 5225 63424 followed by your three-digit room number.
Outgoing calls cannot be made from the room telephone. Please use the reception telephone instead.
Reception can be reached by dialling 9.
USA +1 | Luxembourg +352
Belgium +32 | Netherlands +31
Denmark +45 | Norway +47
Germany +49 | Portugal +351
Finland +358 | Sweden +34
France +33 | Switzerland +41
Greece +30 | Spain +34
Great Britain +44 | Turkey +90
Italy +39 | Hungary +36
If you prefer to travel to or from the hotel by plane or train, we are happy to offer our hotel shuttle service.
For prices and further information, please contact reception.
Please contact reception if you would like a wake-up call.
The tap water is of excellent drinking-water quality.
Please see the relevant information under Sauna Area and Swimming Pool.
You can settle your room bill either on the evening before your departure or on the day of departure at reception.
We accept cash, Euro and Mastercard, Visa and debit cards.
To avoid any complications, please check the daily payment limits with your bank in advance.